Data Privacy Policy

Last updated: 15th January 2026

Introduction

zetatrixum Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services. As a Malta-based company operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and all applicable data protection laws.

Data Controller Information

zetatrixum Ltd is the data controller for the personal information we collect and process. Our company is registered in Malta with registration number C25368. You can contact us regarding any privacy matters at our registered address: Triq it-Torri 46, St Julian's STJ 1333, Northern Harbour, Malta, or by email at privacy@zetatrixum.world.

Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you use our website. The data we collect includes your name, email address, phone number, company information, and any other details you provide when contacting us or using our services. We also collect technical information such as your IP address, browser type, device information, and website usage patterns through cookies and similar technologies.

How We Use Your Information

We use the personal data we collect to provide and improve our analytics services, respond to your enquiries, and communicate with you about our products and services. How we use your information includes processing contact form submissions, providing customer support, sending service-related communications, and improving our website and services based on usage patterns. We may also use your information for marketing purposes with your consent, including sending newsletters and promotional materials about our analytics solutions.

Legal Basis for Processing

Under GDPR, we process your personal data based on several legal grounds. These include your consent when you voluntarily provide information or agree to marketing communications, our legitimate interests in operating our business and providing services, contractual necessity when we need to process data to fulfil our obligations to you, and legal compliance where we must process data to meet regulatory requirements.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, such as web hosting providers, email service providers, and analytics tools. These third parties are contractually bound to keep your information confidential and use it only for the purposes we specify. We may also disclose your information if required by law or to protect our rights and interests.

International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions by the European Commission or appropriate contractual clauses to protect your data.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Contact form submissions and enquiry data are typically retained for three years unless you request earlier deletion. Website analytics data is retained according to our analytics provider's retention policies, usually 26 months. Marketing consent and preferences are retained until you withdraw consent or request deletion.

Your Rights

Under GDPR, you have several rights regarding your personal data. These include the right to access your personal data and receive a copy of the information we hold about you, the right to rectify any inaccurate or incomplete personal data, the right to erasure (right to be forgotten) in certain circumstances, the right to restrict processing of your personal data, the right to data portability, and the right to object to processing based on legitimate interests. You also have the right to withdraw consent at any time where we rely on consent for processing.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, access controls and authentication procedures, and staff training on data protection principles.

Contact Information

If you have any questions about this privacy policy or how we handle your personal data, please contact us. You can reach our privacy team by email at privacy@zetatrixum.world, by phone at +356 23859990, or by post at zetatrixum Ltd, Triq it-Torri 46, St Julian's STJ 1333, Northern Harbour, Malta. If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Malta Data Protection Commissioner or your local supervisory authority.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without proper parental consent, we will take steps to delete such information promptly.